This privacy notice provides you with details of how we (Rēve candles) collect and process your personal data through your use of , including any information you may provide when you purchase a product, sign up to our newsletter or get in touch.
We are committed to ensuring that your privacy is protected.
We collect information from when you use our website. This includes information you provide when you register to use our site, subscribe to our services, search for a product or place an order on our site. The information you give us may include your name, address, email address and phone number and credit card information.
You may access, change or correct your personal information by logging into your account. Please notify us if you do not wish your personal information to be stored.
Any of the information that we collect from you may be used in the following way:
- To improve our website.
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions.
- To deliver your product to you.
- To send email updates about Rēve Candles
We are committed to keeping your personal data safe and secure and take all necessary and reasonable steps to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided.
We accept all major payment types including credit/debit cards and PayPal. You have the option to select your preferred payment method at the checkout. All payments are securely processed by Wix.com. We also use iZettle at market events.
We occasionally send out newsletter emails to our subscribers. We use a third-party provider, Wix.com to deliver our newsletter.
You can subscribe and unsubscribe at any time.
We use a third party tracking software to monitor our visitors to better understand our visitors and to help us develop and continually improve our website and your experience. This software is provided by Google Analytics. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement of the website, but will not store, save or collect personal information. This information is only processed in a way which does not identify anyone.
Your information will not be sold, exchanged, transferred or given to any other company, other than for the purpose of payment and delivery of the purchased product requested by the customer. Third party processors, such as credit card companies and shipping companies may process your information but only to the extent that is needed to assist us in providing a service to you.
Rēve Candles only shares personal data to our service providers to help offer a better service for you. Aside from our service providers, Rēve Candles will not disclose your personal data to any third party, except as set out below:
• governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers
• to comply with our legal obligations;
• to exercise our legal rights (for example in court cases);
• for the prevention, detection, investigation of crime or prosecution of offenders; and
• for the protection of our employees and customers.
Access to your Personal Information
Under GDPR, you are entitled to view, amend, or delete the personal information that we hold.
You have the following right to enquire what personal data we hold about you at any time, subject to a fee specified by law, & to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you. Please email email@example.com for assistance.
How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
You can choose to disable all cookies or receive a warning when a cookie is sent through your own browsers settings - check your browser’s help menu for more information.
For further information, visit allaboutcookies.org.
It's important to note that third-party services, such as Google Analytics, may have their own policies regarding how they collect and store information.
If you wish to make a complaint about how we collect and/or use your data you have the right to complain to the Information Commissioner’s Office (). We will always try to resolve any issues you have before you need to contact the ICO.
Questions and my contact information
If you would like to: access, correct, amend or delete any personal information we may have about you, you are invited to contact us at firstname.lastname@example.org.
Last updated: 21st October 2020